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Customer Testimonials

Susan Derer
Susan Derer
20:29 16 Apr 21
Went for a scheduled oil change. Richard greeted me immediately, provided quick service, his estimate on wait time was exact and he was thorough and pleasant.
Patti Shaw
Patti Shaw
12:31 15 Apr 21
Awesome place so friendly couldnt do enough for me went above and beyond.will be back
Antonio Polley
Antonio Polley
15:58 14 Apr 21
Wonderful experience, from service to salespeople. Would highly recommend
Dena Kilian
Dena Kilian
18:26 01 Apr 21
Service was fast and friendly. Kelly and the staff was so helpful. Would purchase from here again!
Darlene Reed
Darlene Reed
01:36 28 Mar 21
Thank u Kyle for getting me into a car that I love.
Thomas Davis
Thomas Davis
20:35 24 Mar 21
Had a great experience. Everyone was very helpful.Eric and Haley were exceptional they never forced me into anything i did not want
Lee Greene
Lee Greene
17:44 24 Mar 21
I highly recommend this dealership. My salesman Malcolm was honest, hardworking, and a pleasure to work with in purchasing a new Kia K5. They were able to find a deal that works best for me and were welcoming from the minute I pulled into the lot.
Alisha Jennings
Alisha Jennings
21:17 18 Mar 21
I always have a great experience at Kia of Coatesville! Barb in service was wonderful and even came to check on me to make sure I was still doing ok when I was there for a couple hours! Sharif Aly is the go to sales guy to see! Truly everyone is so nice there! Highly recommend Kia!
Linda Jany
Linda Jany
00:11 17 Mar 21
Everyone was pleasant and helpful. Entire process went very well.
destiny garcia
destiny garcia
03:26 16 Mar 21
Highly recommend Malcolm Robinson. He did a great job helping me through the whole process of getting my new Kia today! Super happy and satisfied customer. Thank you!
Amber Hughes
Amber Hughes
22:11 15 Mar 21
The communication could have been better. Pricing seemed fair.
Katrina Brown
Katrina Brown
00:55 04 Mar 21
Kelly was nice. And helped me get my amazing 2021 kia sorento. ❤
Becky Stutzman
Becky Stutzman
02:00 03 Mar 21
All of the technicians were super knowledgeable and helpful.
Makenna Ritchie
Makenna Ritchie
13:47 02 Mar 21
Very welcoming dealership! Jason helped me get the best deal possible for my new car, without feeling pressured. I would highly recommend this dealership!
Arlene Norton
Arlene Norton
20:00 25 Feb 21
The staff was very efficient took care of me right away. The waiting time was what was expected. And Aaron did An overview Of what was done thank you
Blair Hewitt
Blair Hewitt
19:42 22 Feb 21
Just got my first oil change at Kia of Coatesville! Service was done quickly and everyone was friendly and helpful!
Bob Graves
Bob Graves
16:37 22 Feb 21
Update 2/22: Linda fixed everything that was wrong and it was taken care of. Thank you. I received the registration and title application today along with a tax over payment reimbursement check. I'm changing my review because Linda made it right. Ownership... If you're smart, you'll keep her and make it worth her while to stay. Thank you again.Update 2/17: I received a call hours after posting this review saying they found my paperwork and overnighting it. They must have done that because when I checked Florida DMV on Tuesday 2/16 my car was Registered. I now got a voicemail saying they are overnighting my titleas soon as they get it. Working with Linda who seems to be on the ball and a woman of her word. If, as she said "the prior employee didn't know how to do out of state deals and just put them on the side" I'll correct my review when I get my paperwork.Original post: Whatever you do DO NOT buy a vehicle from this dealership. I purchased a new Sorento in Nov 2020 that was to be titled in Florida. It's now February and they NEVER sent the paperwork to DMV. I now have a vehicle who's temp tag is expired and I can't register because they still have the title. They are a shady dealership. STAY AWAY! My guess is they have money problems and don't have the $1,700+ to send to Florida, that I paid in taxes and tag fees. I'm working with Kia corporate for a resolution and I'm filing a complaint with Pennsylvania and Florida DMV tomorrow.
Jannie Harrison
Jannie Harrison
22:35 20 Feb 21
I worked with Kelly Lord he got me a great price and the service was exceptional
Alicia Hooker
Alicia Hooker
16:31 20 Feb 21
We have been to 3 other dealers this week and weren’t treated near as good as Kia of Coatesville treated us. Malcolm was great and met every need and want we had! We had also never been to a car place where the owner had personal interest in his customers! Every part of the deal from the sale to the finance to the bow on our new Sorento was incredible! We were so impressed and absolutely love our new car! We will never shop anywhere else!!Thank you Jim Sipala!!
Chris Hannold
Chris Hannold
21:03 11 Feb 21
No complaints at all. Friendly service in a timely manner.
ISLAMIC PRINCE
ISLAMIC PRINCE
01:03 11 Feb 21
Kia of coatesville has great customer service, I purchased a Kia Sorento 2017, and the service department was awesome, they fixed all my problems, and they did it very quick.
Sara Joe
Sara Joe
05:39 08 Feb 21
Re: Richard Deleon, Service AdvisorKia of CoatesvilleAs far as I am concerned, there is no other Kia store or employee that match the service, responsiveness, or experience that I have received each time that I've visited Kia of Coatesville.Most recently, while at work (which is about 50 miles away) the malfunction indicator lamp started flashing on my Kia. After contacting 3 local Kia stores and even corporate headquarters, I got a lot of nothing! One of the not-so-helpful Kia stores only 4 miles from my then location, suggested I not drive the vehicle at all; however, they couldn't look at it for 3 weeks...what I was supposed to drive for those 3 weeks...well, that was my concern. 🤔💡Thankfully, I thought of Richard Deleon's prior assurances and courteous service, "if you ever need anything, just let us know."I called, left a message, and within an hour, Richard returned my call.I, half-crying and speaking at minimally 25 words a second, explained my ordeal and situation. With his typical calm, he told meto have my Kia towed (whom I have affectionately named T. Espresso) to Coatesville and that he'd handle the rest!He even arranged for me to get a rental car while mine was being evaluated.Happily and not surprisingly, I picked up my vehicle just two days later and have had no issues since.This level of service is unparalleled and exceeds that of other Kia stores, and fitsthe bold new journey of inspiration that Kia President and CEO Ho Sung Song has described in the new Kia brand relaunching.Well done!Thank you Richard Deleon and Kia of Coatesville.
Cecilia D.
Cecilia D.
17:15 05 Feb 21
The service department is great, polite, professional, efficient.
Jane Rice
Jane Rice
20:48 03 Feb 21
Very efficient. Richard was professional and courteous. I will keep going back
Lisa Pursel
Lisa Pursel
19:31 30 Jan 21
Great experience! Faster than was told it would take, and the most polite service rep I have ever met. Bravo!
Carol Engle
Carol Engle
18:02 11 Jan 21
The service was excellent. The service department gentleman that helped me from start to finish was great. Thank you.
Becky Gretzula
Becky Gretzula
20:51 04 Jan 21
Everything about car buying to my first service was great. My dealer Dana was phenomenal and the service dept is kind and friendly and super helpful. So happy I bought from them!
Nathaniel Lewis
Nathaniel Lewis
22:03 02 Jan 21
I just bought a new 2021 kia forte on new years eve and they were able to work with me. Im still in shock but they were very helpful in getting me in my new car.
Candie Ward
Candie Ward
23:03 30 Dec 20
I was happy that we could work out a deal for me. I was tired of squirrels eating the wiring, battery harness and insulation under the hood with my previous car. Different manufacturer with that vehicle!and squirrels loved it.I love my new Kia Soul more than I thought I would. It’s an amazing car to drive too.The sales staff was really friend and helpful. They definitely wanted to make this work out all the way around.I would highly recommend Kia of Coatesville!
Willie Jones
Willie Jones
23:28 07 Dec 20
The service was swift and outstanding. My service advisor Richard DeLeon was very friendly and explained everything very well. I felt like a valued customer upon completion of service.
Seth Heiland
Seth Heiland
02:23 03 Dec 20
Took our car in for service. Great job by Glenn and his team.